Voicemail: Customize personal greetings. Users can listen to, forward, delete, and save each received voice message. During playback, users can fast forward, skip, rewind, or pause messages.

Multi Line Call Waiting and Hold: Answer a call while al­ ready engaged in another call without the need to put the first caller on hold. Callers are automatically placed on hold when you answer a new call or make additional calls.

Music on Hold: Use our standard music choices or upload your own music or marketing information on hold. We can even allow you to rotate the content so that it will start from a different position each time you call.

Call Transfer: Transfer a call to any internal extension, or external phone number. The transfer can be blind, super­ vised or transferred directly to voicemail. You may also use our Busy Lamp Field feature to perform a single button in­ stant transfer.

Conference Calls with Leave Option: Initiate 3-way confer­ ence calls on the fly. Once the call is established, you can drop any member from the call, or leave the call so that the 2 other parties can speak while you are no longer on the call.

Flexible Call Routing: Transfer a call to any internal exten­ sion, or external phone number. The transfer can be blind, supervised or transferred directly to voicemail. You may also use our Busy Lamp Field feature to perform a single button instant transfer.

Speed Dial and Employee Directory: Associate codes to frequently-dialed or hard-to-remember long strings of digits. Users can then use these codes instead of the full numbers to place calls. Employee internal directories can be automatically loaded onto the phone.

Call Park: Hold a call and retrieve it from another station within a group. With our powerful Busy Lamp Field feature, you can have all of the park buttons in the office flash, so that you know there is a call waiting in Park.

Line Status Monitoring: Hold a call and retrieve it from another station within a group. With our powerful Busy Lamp Field fea­ ture, you can have all of the park buttons in the office flash, so that you know there is a call waiting in Park.

Caller ID and Name: Display the name, and callerlD of all in­ bound calls.

End User Portal: Our newly re-designed portal allows you com­ plete control of your call management, routing, reporting, mes­ sage review, and much more. The design is easy to use yet pow­ erful.

Mobile App: Our powerful VoIP mobile app offers state-of-the-art functionality, allowing our customers to perform multiple tasks right from their mobile phones.

Auto Attendant and Dial By Name Directory: Answer calls using a pre-recorded announcement (e.g. press 2 for sales, 3 for ser­ vice 9 for a dial by name directory). Callers may go directly to an extension, dial by first or last name, or go to a group or queue.

Voicemail to Text Transcription: You may have your voicemail messages automatically translated to text, enabling you to read a message before listening.

Text Messaging: Enable your company phone number to receive and send texts to any cell phone.

Conference Bridge: Use an external number or internal exten­ sion to create a meet-me conference call with user and adminis­ trator pin codes, call screening, call announce, and online man­ agement.

Electronic or Standard Fax Machine Support: Use an external number or internal extension to create a meet-me conference call with user and administrator pin codes, call screening, call an­ nounce, and online management.

Call Center - Queuing of Inbound Calls.

Batch Call Recording Download.

Smart Caller ID.

Smart Caller ID Routing.